Privacy Policy
Last updated: December, 2025
Sugar Rays Booze Bus Bali (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you book a tour, contact us, or visit our website.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us when you:
✔ Make a booking
- Full name
- Phone number (WhatsApp)
- Email address
- Group size
- Selected package
- Preferred tour date & time
✔ Contact us
Through WhatsApp, email, or website forms.
✔ Visit our website
We may collect:
- IP address
- Device type
- Browser information
- Website usage statistics
(Collected automatically through analytics tools such as Google Analytics.)
2. How We Use Your Information
We use your information to:
- Confirm and manage bookings
- Contact you regarding your reservation
- Provide customer support
- Send important updates (tour time changes, rescheduling info, etc.)
- Improve our website experience
- Maintain safety and compliance policies
We do not sell or rent your information to third parties.
3. Communication Channels
We may contact you via:
- Phone
- Automated booking reminders (if applicable)
You may request to stop receiving non-essential messages at any time.
4. Payments & Financial Data
When booking, you may be asked to complete payment through one of our secure payment channels.
We do NOT store:
- Credit card numbers
- Bank account details
- Payment credentials
Payments are processed through third-party providers such as bank transfer, QRIS, or online gateways.
5. Cookies & Tracking Technologies
Our website may use cookies to enhance your browsing experience.
Cookies help us understand:
- Which pages are visited
- How long users stay on the website
- How visitors find our site
You may disable cookies through your browser settings at any time.
6. Sharing of Information
We may share your information only in the following situations:
✔ With service providers
Such as email hosting, analytics tools, or payment processors.
✔ For legal compliance
If required by Indonesian law, court order, or government authority.
✔ For safety
If necessary to protect guests, staff, or property.
We never share your data for advertising or unrelated purposes.
7. Data Storage & Security
We take reasonable and industry-standard steps to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Modification
Your information is stored securely on protected servers and is accessed only by authorized staff members.
8. Data Retention
We keep your information only for as long as necessary to:
- Complete your booking
- Provide customer support
- Comply with legal obligations
After this period, your data may be safely deleted or anonymized.
9. Your Privacy Rights
You may request at any time to:
- Access your personal information
- Update or correct your information
- Request deletion of your data
- Ask questions about how your data is used
To make a request, contact us via the email provided below.
10. Third-Party Links
Our website may contain links to external sites (e.g., Instagram, Facebook).
We are not responsible for the privacy practices of those websites.
We recommend reviewing their policies separately.
11. Children’s Privacy
Our website and booking system are not intended for children under 10 years old unless accompanied by parents (as per our tour policy).
We do not knowingly collect data from minors without parental consent.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is used:
📩 Email:
sugarraysboozebus@gmail.com
📱 WhatsApp:
+62 822 4774 3578
📍 Location:
Legian, Kuta, Bali